Teladoc Discontinuation Notice

  • General News
    Published November 16, 2020

    As of January 1, 2021 Teladoc, will no longer be available to fully insured groups. Self-funded groups with a renewal date after January 1, 2021 will have access to Teladoc until their 2020 plan ends.

    Teladoc is currently on the back of my groups’ ID cards…will new updated ID cards be issued?

    New ID cards will be sent to members whose ID cards currently have Teladoc displayed on the back of them. Fully insured members will receive new cards at the beginning of 2021. Self-funded members will receive new cards at their renewal.

    • Doctor On Demand contact information will replace Teladoc on the back of the ID card.
    • If a member's ID card does not currently display Teladoc, no changes will be made and Doctor On Demand will not be featured on their ID cards.
    • If your employee doesn’t currently have Teladoc on their ID cards but would like to add Doctor On Demand, please work with your Premera sales representative to initiate the custom ID card process. This will be handled on a group-by-group basis.

    What virtual care options do my employees now have in 2021?

    Your employees now have more choice when it comes to how they want to access virtual care. They can access care via text, video, phone or chat; and can do so from the safety, convenience and comfort of their homes.  With on-demand 24/7 access to a variety of care options, employee can get the care they need at a time that's convenient for them.

    Primary/Urgent Care myCare Alaska
    Text-first, video, voice, and photo capabilities

    Doctor On Demand

    Video and phone-based primary/urgent care. On demand access or same day appointments.

    Video and phone-based mental health therapy with licensed psychiatrist, psychologist, and therapists.

    Talkspace
    Online messaging and live video-based mental health therapy.

    Fully insured members have full access to these vendors. Self-funded groups will need to purchase the primary/urgent care offering.
    Substance use disorder Boulder Care
    Treatment for opioid use disorder and alcohol use disorder. Video visits and messaging with a therapist

    Workit Health

    Treatment for opioid use disorder and alcohol use disorder. Live chat and video with a therapist

    Fully insured members have full access to these vendors. Self-funded groups will need to purchase the substance use disorder offering.
    Rehabilitation (physical therapy) Physera

    Virtual physical therapy

    This is only available to self-funded clients. Self-funded groups will need to choose the rehabilitation offering.

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