General Market News
Published July 9, 2021
For clients with a
personal funding account administered by ConnectYourCare.
ConnectYourCare (CYC) is now a part of Optum Financial. These two entities are coming together to combine expertise in health finances. Their goal is to create an enhanced customer experience that offers both value and choice as well as a deeper connection
between health and finances.
What’s new
Member account website and mobile app
- New name, new look: As of July 9th, the name of the CYC mobile app changed from “myCYC” to “Optum Financial.” If an employee already has the mobile app, it will be updated to reflect this change. If an employee does not have the mobile
app yet, they can search for “Optum Financial” in the app store, they will be redirected if they search for the myCYC application. This change is only applicable to the mobile app, the member website will be updated at a later date.
- No changes to functions or features: The function and features in the member account website and mobile app will remain the same.
HealthSafe ID – a new sign-in experience
Members will experience a new, updated sign in process with HealthSafe ID®, a leading technology that strengthens security protocols by using two-factor authentication, to ensure accounts remain safe and secure.
As of July 9, members that sign into their account through the myCYC mobile app, will be prompted to register for a HealthSafe ID.
- The HealthSafe ID registration page is a valid webpage, wholly owned and operated by Optum.
- It typically takes less than 5 minutes to create a HealthSafe ID, and members only have to do it once. Each time thereafter, they can quickly sign in using their new username and password.
- Members will need to enter their name, birth date, zip code, phone number and employee ID or SSN. They’ll also be asked to provide their email and phone number for account verification.
- If members already have a HealthSafe ID from a previous experience with Optum, they do not need to set up a new one; they can use their existing credentials and can easily reset them during the sign-in process if they can’t remember them.
- The single sign on (SSO) process will remain in place for members who access their accounts via their benefits site, e.g. Premera.com and they will not need to register for a HealthSafeID.
Payment card
There is no impact to payment cards.
Customer service
You should continue to contact the same account management team for support.
Where can I get more information?
For more information about what to expect as CYC integrates its services and products with Optum Financial, please contact your account management team