Individual Market News
Published January 13, 2020
If your individual clients haven’t yet made their first payment for 2020, remind them that they have the option of paying online, by phone, or by mail to ensure their coverage begins on time. Use the information below to help answer the questions your clients might have.
Pay online
For Premera individual plans purchased on Healthcare.gov:
- New individual clients can use this one-time payment link to pay their January premium. To make the online payment, they’ll need to have their unique payment ID found on their mailed invoice.
- Returning individual clients can create a new 2020 account to pay online.
- If they’re unable to create a new 2020 account or make a payment through their online account, they can use this one-time payment link for January with their unique payment ID.
Note: If any of your clients had a problem paying online during the past couple of weeks, let them know that our online payment system’s issues are now resolved and to try again.
Pay by phone
Our customer service reps are unable to take payments. Automated payments can be made by calling 800-809-9361. If their plan was purchased on Healthcare.gov, they’ll need their invoice with the unique payment ID to complete the payment.
Pay by mail
Your clients will need to write their unique payment ID number on their payment check and remove the coupon from the invoice to return with their payment. They can use the included envelope and send their payment to:
Premera Blue Cross Blue Shield
PO Box 741103
Los Angeles, CA 90074-1103
Questions?
- Member questions: If your client still has questions about paying their bill for January, they can review our Bill pay FAQ page.
- Producer questions: Email us at producer.support@premera.com with the member’s name, date of birth, and a simple explanation, We’ll respond via email within 24 hours.