Claims Submission Map

  • Providers

    Sign in to Availity to:

    • Check your claims
    • Verify eligibility
    • Access benefit information

    Where to submit provider claims, prior authorization/pre-service requests, and more

    In Washington, Premera Blue Cross and Regence BlueShield share responsibility for claims processing, customer service, and prior authorization requests based on where the patient receives the service and what kind of service was received. Please follow the instructions to determine where to send claims or correspondence.

    Locate the correct mailing address

    1. Determine the county where the service was performed* (see exceptions below)
    2. Select the area of the map that matches the color of the county where the service was performed. 
    3. Find the correct address listed under the type of service received (see explanation)
    map of Alaska and Washington State Asotin and Garfield Counties, Washington Clallam, Columbia, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Klickitat, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Walla Walla, Whatcom and Yakima Counties, Washington Adams, Benton, Chelan, Douglas, Ferry, Franklin, Grant, Kittitas, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens and Whitman Counties, Washington Clallam, Columbia, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Klickitat, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Walla Walla, Whatcom and Yakima Counties, Washington Clark County, Washginton Alaska

    Type of service definitions

    Professional Services are performed by a doctor or other healthcare professional. Examples: medical doctor, osteopath, optometrist, chiropractor, physical therapist, audiologist, independent laboratory, nurse practitioner, durable medical equipment supplier, ambulance services, applied behavior analysis services (ABA) or clinical social worker.

    Facility Services are services received for the use of a facility such as a hospital, emergency room, freestanding ambulatory facility, attended sleep study at outpatient part of a hospital, alcohol treatment facility or residential treatment center. Other specialized services (home hospice, organ/tissue transplants, and clinical trials).

    View prior approval lists and forms 

  • State

    Alaska

    Claims, correspondence, prior authorization requests (except pharmacy)

    Premera Blue Cross Blue Shield of Alaska – FEP
    PO Box 33932
    Seattle, WA 98133-0932

    Federal Employee Program (FEP): 800-562-1011
    Postal Service Health Benefits (PSHB): 800-550-1722
    8:30 a.m. - 4:30 p.m., PT
    7:30 a.m. - 3:30 p.m., Alaska Time
    Fax: 877-239-3390 (Claims and Customer Service)
    Fax: 877-202-3149 (Member Appeals only)
    Fax: 866-948-8823 (FEP Care Management - prior auth/pre-service requests)

    Email

    Members: Log in or register - MyBlue Customer eService

    Retail pharmacy services

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072

    Counties

    • Clallam
    • Columbia
    • Cowlitz
    • Grays Harbor
    • Island
    • Jefferson
    • King
    • Kitsap
    • Klickitat
    • Lewis
    • Mason
    • Pacific
    • Pierce
    • San Juan
    • Skagit
    • Skamania
    • Snohomish
    • Thurston
    • Wahkiakum
    • Walla Walla
    • Whatcom
    • Yakima

    Professional and dental services

    Members

    Federal Employee Program (FEP): 800-552-0733
    Postal Service Health Benefits (PSHB): 800-237-6734
    Fax: 801-333-6523 (Mark claims: Attn: New Claims)
    Email: Log in or register - MyBlue Customer eService

    Member Claims and Correspondence:

    Regence BlueShield FEP
    PO BOX 1388
    Lewiston, ID 83501

    Provider Correspondence:

    Regence BlueShield FEP
    PO BOX 1388
    Lewiston, ID 83501

    Providers

    Federal Employee Program (FEP): 877-668-4651
    Postal Service Health Benefits (PSHB): 800-750-0963

    Claims

    Regence BlueShield in accordance with the terms of your Provider contract with Regence.

    All hospital, facility services, and other specialized services

    (Attended sleep study at outpatient part of a hospital, home hospice, organ/tissue transplants, clinical trials.)

    Federal Employee Program (FEP): 800-562-1011
    Postal Service Health Benefits (PSHB): 800-550-1722
    Fax: 877-239-3390 (Claims and Customer Service)
    Fax: 877-202-3149 (Member Appeals only)
    Fax: 866-948-8823 (FEP Care Management - prior auth/pre-service requests)

    Claims and Correspondence

    Premera Blue Cross - FEP
    PO Box 33932
    Seattle, WA 98133

    Retail pharmacy services

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072

    Counties

    • Adams
    • Benton
    • Chelan
    • Douglas
    • Ferry
    • Franklin
    • Grant
    • Kittitas
    • Lincoln
    • Okanogan
    • Pend Oreille
    • Spokane
    • Stevens
    • Whitman

    Professional and facility services

    Claims, correspondence, prior authorization requests (except pharmacy)

    Premera Blue Cross - FEP
    PO Box 33932
    Seattle, WA 98133

    Federal Employee Program (FEP): 800-562-1011

    Postal Service Health Benefits (PSHB): 800-550-1722

    8:30 a.m. - 4:30 p.m. PT
    Fax: 877-239-3390 (Claims and Customer Service)
    Fax: 877-202-3149 (Member Appeals only)
    Fax: 866-948-8823 (FEP Care Management - prior auth/pre-service requests)

    Email:
    Members: Log in/register at MyBlue Customer eService

    Dental services

    Member Claims:

    Regence BlueShield - FEP
    PO Box 21709
    Seattle, WA 98111

    Federal Employee Program (FEP): 800-552-0733
    Postal Service Health Benefits (PSHB): 800-237-6734

    Provider claims:

    Send to Regence Blue Shield in accordance with the terms of your provider contract with Regence.

    Retail pharmacy services

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072

    Counties

    • Asotin
    • Garfield

    Professional and dental services

    Claims and correspondence

    Member claims and correspondence:
    Regence BlueShield of Idaho FEP
    PO BOX 1388
    Lewiston, ID 83501

    Federal Employee Program (FEP): 800-732-1209

    Postal Service Health Benefits (PSHB): 800-322-2268

    Providers

    Provider claims

    Regence Blue Shield in accordance with the terms of your provider contract with Regence.

    Provider correspondence:
    Regence BlueShield of Idaho FEP
    PO BOX 1388
    Lewiston, ID 83501

    All hospital, facility services, and other specialized services

    (Attended sleep study at outpatient part of a hospital, home hospice, organ/tissue transplants, clinical trials.)

    Premera Blue Cross - FEP
    PO Box 33932
    Seattle, WA 98133

    Federal Employee Program (FEP): 800-562-1011

    Postal Service Health Benefits (PSHB): 800-550-1722


    Fax: 877-239-3390 (Claims and Customer Service)
    Fax: 877-202-3149 (Member Appeals)
    Fax: 866-948-8823 (FEP Care Management - prior auth/pre-service requests)

    Email:
    Members: Log in/register at MyBlue Customer eService

    Retail pharmacy services

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072

    Counties

    • Clark

    Facility, professional and dental services

    General inquiries

    Regence Blue Cross Blue Shield of Oregon - FEP
    PO Box 1388
    Lewiston, ID 83501-1388
    regence.com

    Correspondence

    Regence Blue Cross Blue Shield of Oregon - FEP
    PO Box 1269
    Portland, OR 97207

    Federal Employee Program (FEP): 800-962-2731
    Postal Service Health Benefits (PSHB): 888-279-1259

    Retail pharmacy services

    Claims

    Retail Pharmacy Program
    PO Box 52057
    Phoenix, AZ 85072

    Correspondence

    Retail Pharmacy Program
    PO Box 52080
    Phoenix, AZ 85072

  • *Exceptions

    Ambulance Claims

    Send your claim or correspondence to the Blue Cross Blue Shield plan in the state where the ambulance picked up the patient.
    Example: An ambulance picks up the patient in Oregon and transports her to a care facility in Washington. The ambulance claim will be processed by Blue Cross Blue Shield of Oregon. Consult the FEP local plan directory to find addresses and telephone numbers for other plans.
    Note: If the pick-up location is in Washington, refer to the Washington claims submission map to determine where to send your claim for processing.

    Durable Medical Equipment (DME)

    Send your claim or correspondence to the Blue Cross Blue Shield plan in the state from which the durable medical equipment was sent.
    Example: You live in Seattle and order parts for a wheelchair from a company in Montana. Blue Cross and Blue Shield of Montana will process the claim. Consult the FEP local plan directory to find addresses and telephone numbers for other plans.
    Note: If the equipment was sent from a DME provider in Washington, refer to the submission map to determine where to send your claim for processing.

    Laboratory Services

    Send your claim or correspondence to the Blue Cross Blue Shield plan in the state where the laboratory work was sent for testing.
    Example: The lab service you used is in Arizona but the sample was sent to Nevada for analysis. Blue Cross and Blue Shield of Nevada will process the claim. Consult the FEP local plan directory to find addresses and telephone numbers for other plans.
    Note: If the laboratory work was sent to Washington for testing or analysis, refer to the Washington claims submission map to determine where to send your claim for processing.