Personal Health Support

Your employees and their well-being

We want our customers to say, “You take great care of me and make it simple and easy.” One of the ways Premera helps businesses take great care of their employees is with CareCompass360⁰ ^TM .

CareCompass360⁰ includes programs and support in several key areas. Many of the services come with every Premera medical plan. Some are optional, depending on the plan type. Here’s a closer look at some of these areas of care.

Clinical services

This integrated and coordinated approach helps your employees and their families manage or overcome complex health challenges.

Personal health support helps engage employees who have physical, social, or behavioral health conditions. In addition, the program can help guide them through the complex healthcare system.

BestBeginnings Maternity is an all-encompassing maternity and newborn program designed to help keep expectant mothers healthy and decrease pregnancy and neonatal risks.

Quality and use management

This program helps customers receive appropriate, effective, and efficient medical care, including medical services and equipment.

Convenient care support

These services help make it easy for Premera members to get care at a time and a place that is convenient for them.

Customers have access to the 24-Hour NurseLine where they can speak to a nurse to discuss symptoms and get help finding a doctor, urgent care clinic, or hospital.

Virtual care services offer convenient access to a board-certified doctor by phone or video consult. These doctors can treat common illnesses such as sinus infections, cold and flu symptoms, bronchitis, and skin inflammation.