January 12, 2023
The new year brings new members and questions for our customer service team, and as a result hold times for customer service are longer than usual. New and existing members can self-serve via the Premera Member portal on Premera.com.
Members can access:
- Digital identification cards
- Find a doctor tool
- Benefit details
If members cannot find the answers they need on the member portal, members are encouraged to call customer service before midday and towards the latter end of the week.
Premera Blue Cross members: 800-722-1471 (TTY: 711)
Premera Blue Cross HMO members 844-722-4661 (TTY: 711)
5 a.m. to 8 p.m. Pacific Time, Monday through Friday