Medicare News
Published March 11, 2019
Check in with your Premera Medicare Advantage clients and get the support you need as a producer with these two tips.
1. Communicate with clients to keep a strong customer portfolio
When you make the effort and time to enroll one of your clients in a Premera plan, it’s worth your while that they are satisfied.
Satisfied clients are less likely to change plans, saving work on your part and helping to keep your portfolio strong.
Satisfied clients who stay more than one year with a Premera plan also provide added advantages that impact all producers and Medicare Advantage customers. These clients help improve the financial strength of the plan. This, in turn, helps keep premiums low and benefits rich.
What you can do
Check in with your clients—maybe that's with a phone call, an email, or through your customer newsletter. Ask them if they have any questions about their Premera plan.
Then review this checklist with them:
Provider
- Have you selected a primary care provider (PCP)?
- IF YES: Is that PCP in network? (If they are not sure, look up their doctor on Find a Doctor.)
- IF NO: Demonstrate how to find one with Find a Doctor.
- Do you have a good relationship with your doctor?
Wellness and annual exams
- Have you scheduled your annual preventive exams and wellness visits?
- Did you complete the health risk assessment?
- Have you completed screenings and vaccinations?
- Do you know about Premera’s chronic disease programs?
Medications
- Do you understand medication expenses and your drug benefits?
- Have you updated your prescription lists during doctor visits?
- Have you discussed prescription adherence with a physician?
2. Your FMO is your best contact
In order to receive the best service when you have questions about commission or your book of business, please reach out to your FMO first.
When it comes to assistance for your clients, please direct them to customer service—this is their best option for quick answers. If clients need help beyond what customer service provided, please rely on your FMO to contact Premera. They have the fast track to get results.
Premera is committed to the FMO model, and your FMO has direct access to the Premera Medicare Advantage support team. Going through your FMO helps streamline communication with the support team and speed up responses.