August 10, 2023
You asked and we delivered. If your clients need help with a plan question or issue, you can now call Premera Medicare Advantage customer service on behalf of your clients. We’ll follow the standard industry process for releasing member information.
A customer service representative will review and confirm the following before discussing member information:
- Member record review: Check to make sure you’re listed as the producer on record.
- Producer verification: Request your producer information to confirm it matches the member’s policy or record (primary broker name, broker code, broker number, effective date).
- Member verification: Check the following to make sure the information you provide matches the member file:
- Member first/last name
- Enrollee ID
- Contract number
- Medicare HICN or SSN
- Member date of birth
- Member street number, or full address
Reminders
- To get started, call the Medicare Advantage customer service phone number at 888-850-8526.
- Customer service can only assist producers with general benefits and claims information. If a producer wants to discuss protected health information for their client, the member must be on the line and give verbal consent.
If you have questions about the process, contact your territory manager.
The ability to process claims and use the C3 tool is unavailable during planned tool maintenance on the first & third Sundays.