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  • Best times to call provider customer service
    Our call center sometimes experiences extended hold times. The best times to reach us are from 6 to 7:30 a.m. and 2:30 to 5 p.m., Pacific Time. We appreciate your patience and encourage you to use Availity secure tools for faster service.

    • Six new Availity enhancements added for Premera
      Be sure to check our Availity FAQ for details on the latest Availity features.

    • Prior authorization tips

      • Submit via Availity Essentials for fastest service
      • Availity requests often receive same-day approval
      • Faxing isn't necessary for initial submissions

      Sign in to Availity to submit your request and check status.

      Explore resources and tools

    • Providers outside of Washington and Alaska

      Prior authorization and other resources

      Dental providers

      Prior authorization, resources, FAQ

      Special plans, networks, programs

      Health Connect Plan (Microsoft)

      Premier Provider Program

    • Federal No Surprises Act

      Learn about reducing unexpected medical bills.
      Get the details