Electronic Funds Transfer Overview

  • Electronic funds transfer (EFT) is a convenient way that Premera and its affiliates can pay providers through a direct deposit to their bank account. EFT eliminates paper checks, and lessens the potential risk associated with mailing checks. 

  • You can enroll in electronic funds transfer (EFT) through the Availity secure Transaction Enrollment tool. EFT is available for all Premera, Premera Medicare Advantage, and Premera affiliate and Federal Employee (FEP) payments. (Shared Administration isn’t supported by EFT.) Note: Be sure to select "Premera and Affiliates" for EFT enrollment.

    For security reasons, make sure that your:

    • Submitted address (remit or physical office address) matches what Premera has on file.

    • Bank account name is entered exactly as it appears on your bank letter, including any punctuation or acronyms (example: Health Care Provider, PLLC).

    • Bank account and routing numbers are correct.

    • EFT enrollment is just for one tax ID number (TIN) - all providers associated with the TIN will receive EFT. IMPORTANT: Please don't submit multiple enrollments for individual providers. Only one enrollment is needed for each tax ID.

    • Bank letter copy is attached to your new EFT request in Availity.

    After you enroll, you can access your explanation of payments (EOPs) through the Availity Remittance Viewer tool. EFT automatically enrolls you in paperless EOPs, which reduces paper waste and helps your office go digital. Note that FEP has online-only EOPs as of August 1, 2024.

     

    New EFT account enrollment or change requests are handled through Availity's Transaction Enrollment Tool and then submitted to Premera for processing.

    To access the tool, sign in to Availity and select My Providers > Enrollments Center > Transaction Enrollment. To change or cancel EFT, select the Premera and Affiliates as the payer. Any new bank account number change requires EFT cancellation and then re-enrollment.

    Need help? Watch our EFT tutorial or sign in to Availity and watch the Availity Transaction (EFT) Enrollment Video.

    NOTE FOR INDIVIDUAL PLANS:
    For individual plans, you'll need to sign up with InstaMed for EFT. See our Individual Plan Tools and Resources page for details.

    Sign in to Availity's Transaction Enrollment Tool to check your enrollment status. 

    If your bank account number changes, you need to submit a request to cancel your enrollment and re-enroll using Availity's Transaction Enrollment Tool.

    Reminder: New EFT account enrollment or change requests (i.e., new enrollment, bank account changes, cancellation), are handled through Availity's Transaction Enrollment Tool and then submitted to Premera for processing. Any bank account number changes require EFT cancellation and re-enrollment requests.

    Reconcile your accounts: To find your online EOP, use Availity's Remittance Viewer Tool. To access the tool, sign in to Availity and select Claims & Payment from the top menu. Then select Remittance Viewer.

    Search for your EOP by check/EFT number, tax ID, NPI number, payer name, or check/EFT amount. The electronic EOP includes the same information as a paper version, including the payee information and the NPI number.

    Search by check/EFT paid date: Use the claims payment date to search for your EOP before we deposit funds in your account.

    Payment dates: Claims payments are issued every Saturday and the last day of the month. Payments are deposited into your account on the following Thursday (deposit date may vary if on or near a holiday).

    Search by payment reference ID: We send the payment reference ID number to your bank so you can find it on your statement. The payment reference ID number is 16 digits long, typically followed by additional numbers.

    Example: TRN*1*20150328123456781111111111
    (Use the bold numbers as your payment reference ID when searching on the tool.)

    2015 04 30 12345678 1111111111
    YYYY 04 30 Distinct # Additional numbers (not part of payment reference ID #)

    Watch our EFT tutorial video or sign in to Availity to watch the Availity Transaction (EFT) Enrollment video.

    For Availity technical support or help with registration, call 800-282-4548, 8 a.m. to 5 p.m., Eastern Time, Monday through Friday.

    For payment questions, call Premera provider customer service at 877-342-5258.