Call Customer Service weekdays, 8 a.m. to 5 p.m. at 855-612-7477 for help with:
- General information
- Member benefits verification
- Member eligibility confirmation
- Prior authorizations
- Claims payment
- Claims history
- Payment voucher or remittance assistance
- Dental payment policies
You can call us 7 days a week, 8 a.m. to 8 p.m. at 888-850-8526 for help with:
- Member ID cards
- Claims for dental accidents only (covered under medical benefits)
- Appeals
- Pharmacy policy questions
- Provider network status confirmation
- Drug lists questions
- Part D prescription prior authorizations and exceptions requests
Call Physician and Provider Relations weekdays, 8 a.m. - 5 p.m. at 877-342-5258, option 4, for help with:
- Billing, practice or remittance address changes
- Practice location additions
- Tax identification number updates
- Adding/deleting a provider at your office
- Provider network status
- Application and contract requests
- Contract status verification
- Copies of past communications
- Fee schedule requests
Technical issues
For technical issues related to Medicare Advantage secure pages and online tools (accessed via onehealthport.com), call 855-612-7477.
Join our dental network
If you'd like to join our Medicare Advantage dental network, contact Physician and Provider Relations at 877-342-5258, option 4.