November 3, 2022
We’re listening to your feedback and making meaningful changes within Availity as quickly as possible. Feedback is received through customer service calls, provider support teams, and Availity's online feedback feature.
We’ve added benefit information, clarified content, and created a list of enhancements to make working with us as easy as possible.
Here are some examples of improvements we’ve made:
| Provider Feedback: |
Solution: |
| “I’m struggling to find what benefit type nutritional therapy and psych/neuropsych testing is under in Availity.” |
The hover-over feature now reflects:
“Nutritional Therapy” under “Other Medical benefit” type
“Psych/Neuropsych Testing” under "Mental Health Provider -Outpatient" and "Psychotherapy" benefits.
|
| “‘Benefit limitations’ under dental services is confusing. What does limitations mean?” |
We’ve updated the language to add ‘annual benefit maximum’ so that it’s clear. |
| “Orthotics benefit information is hard to find in Availity.” |
We added "foot orthotics" benefit information under the "durable medical equipment (DME) category. |
| “Under my benefit plan, the maximum care rules are confusing for physical therapy and the timelines are unclear.” |
We enhanced the language to provide clarity in the verbiage, for example: “Outpatient services are limited to a maximum of one hour per day for each specialty (physical, occupational, and speech therapy) and are not subject to an annual visit limit.” |
Send us your feedback!
Continue to use the Availity feedback feature located next to each benefit display for your suggestions. We’re always monitoring feedback for enhancements.
