December 16, 2021
Here are a couple of key
updates related to our recent Availity secure provider portal launch.
Individual and Medicare Advantage
Plans not served through Availity
Transactions for Individual Plan
and Medicare Advantage plan members aren’t available through Availity. All
transactions for Individual Plan members should continue to go through the secure (Evolent) Premera Individual Plan provider website.
Note: You
can always do a HIPAA standard transaction for Blue plans through Availity, but
the information that displays is limited.
Please use the following
secure links for those plans:
Individual Plans
Medicare Advantage Medical and Dental Plans
If you usually sign
in through OneHealthPort,
you’ll find these links there as well.
Remittance Viewer,
Claims Status
Remittance Viewer currently has six
months of payment information available. Claims Status has two years of data
available. We’re continuing to load payment information until we have two
years’ worth of data. Depending on who your clearinghouse is, you could
possibly see the additional check information in Remittance Viewer.
Note: If you’re looking for an EOP prior to six months, sign in to Premera’s secure
provider portal at premera.com.
How to Check EOPs
To see your check and EOP
information that we submit to Availity, you’ll first need to validate a check
from Premera; the check must be within the last 30 days. Then you’ll be able to
see the check information and EOPs for Premera business. Check information and
EOPs for the Federal Employees Program (FEP) is available when you select the
payer option, “Other Blue Plans Premera BlueExchange (FEP, Shared Admin).”
Information for Individual and Medicare Advantage plans is not available
through Availity. (see previous links for access)
Making
sure Availity works well for your office is important to us. We encourage you
to submit your questions or suggestions using the Give Feedback button on Availity transaction pages.