February 3, 2022
The Centers for Medicare & Medicaid
Services (CMS) can help providers better understand their Medicare patients’
needs and expectations through research from the Consumer Assessment of
Healthcare Providers and Systems (CAHPS) survey. CMS annually compiles findings
about improving the patient experience and understanding health outcomes.
You can access reports, articles, and case studies through the Agency for
Healthcare Research and Quality (AHRQ): Research on Improving the Patient
Experience.
Read the CAHPS
tip sheet to learn more about why this annual survey is important, how it’s
conducted, what questions are asked, and ways you can successfully address care
opportunities for patients.
For more information and/or questions about this article, email ProviderClinicalConsulting@Premera.com.
CAHPS® is a registered trademark of the Agency for Healthcare
Quality and Research (AHQR).