August 3, 2023
We recently extended our provider customer service hours to 6 a.m. to 5 p.m. The best times to call are from 6 a.m. to 8 a.m. and 2:30 p.m. to 5 p.m. PT. BlueCard is included in these new hours.
Opening the phone lines at 6 a.m. should especially help our out-of-area provider call volume, which can be as high as 60% of our total calls. Our phone messaging and provider contact us pages are updated to reflect the new hours.
Note that these extended hours exclude FEP, Shared Admin, Medicare Advantage, and Individual Plans.