May 6, 2021
Premera recently made a change to the way we refund payments to providers. Effective May 10, 2021, all Calypso refunds issued to our providers will display the payment detail and reason in the check memo field. Calypso is our overpayment recovery department.
Here’s an example of how the check layout will display:
Invoice number: Premera's internal invoice number
Reason for check/refund: Paid correct as primary carrier, Requested in error, Refund check previously received, etc.
Patient name
ID #: Premera member ID number
Date of service
Patient account number: Provider’s unique identifier
Voucher #: Premera internal number
This effort helps us reduce our carbon footprint by reducing printing and mailing as well as streamlines work for providers and Premera.